Knowledge management is not a simple matter, because the vast and the complexity of this knowledge management experts trying to build model for knowledge management. Knowledge Management held in knowledge management system, or Knowledge Management System (KMS). Most organizations that implement KMS, using the approach tigacabang to manage knowledge, namely Human (People), Process (Process), and Technology (Technology). The emphasis on each element can be different in every part of the organization.
The first dimension (bottom) consists of activities that are important to the process knowledge creation and innovation as:
-knowledge reuse, and
Overall, this process creates a learning organization (learning organization) is an organization that has expertise in the creation, acquisition, and dissemination of knowledge and adapt its activities to reflect new insights and innovations are obtained. Whereas the second dimension (top) consists of elements that enable or affect the knowledge creation activities, namely:
-Strategy alignment with organizational strategy KMS strategy.
-Measurement measurements taken to determine whether there KM improvement or no benefits that have been taken.
-Written rules or policy directives that have been made by the organization.
-Content part of the knowledge-base organization that captured electronically.
-Process the processes used by knowledge workers in organsisasi
order to achieve the organization's mission and goals.
-Technology information technology to facilitate the identification, creation, and diffusion of knowledge among organizational elements in all parts of organization. Important role in the KMS technology is expanding the reach and increase the speed of knowledge transfer. This role is highly dependent on two aspects of the most widely supported, namely storage and communication.
-Culture environment and context in which KM processes must occur
(often referred to as values, norms, and practices).